2025 Strategic Plan Advances Innovation, Resilience, and Regional Impact by Rowland Water District Apr 10, 2025 Member Submitted News ROWLAND HEIGHTS – Rowland Water District proudly announces the fifth edition of Effective Action for Sustainable Progress, a comprehensive, guiding document for ensuring long-term water reliability, fiscal responsibility, and exceptional customer service. The plan was formally adopted at the District’s April regular board meeting. “This strategic plan represents our unwavering dedication to the people we serve,” said RWD Board President John Bellah. “It’s not just about getting water to the tap—it’s about protecting our future, supporting our community, and doing the right thing for generations to come.” Since 2012, each edition of the strategic plan has advanced the District’s mission, operations, and water reliability goals. The latest plan builds on key achievements since 2022, including major capital projects like the $2.9 million Cuatro Booster Station rebuild, expansion of water supply through the Six Basins Groundwater Project, and new initiatives supporting California’s “Conservation as a Way of Life.” “This is more than a roadmap—it’s a promise to our customers that we will continue to evolve, adapt, and lead,” added RWD General Manager Tom Coleman. “It reflects our commitment to transparency, responsible planning, and delivering long-term value to the communities we serve.” The 2025 plan outlines five strategic priorities: · Communication – Enhancing customer relationships through multilingual outreach, conservation education, and digital water use efficiency tools. · Value – Promoting financial prudence and securing grants for infrastructure and conservation. · Organizational Development – Investing in staff leadership, board training, and staff-driven community service. · Water Supply Diversity – Strengthening drought resilience through groundwater, recycled water, and regional collaboration. · System Reliability – Upgrading infrastructure, monitoring systems, and emergency preparedness. Additional highlights include FEMA-supported grant efforts, advanced water treatment for emerging contaminants, and a strong emphasis on workforce development. Structured training, board succession planning, and expanded volunteer efforts also ensure organizational excellence throughout the implementation of the strategic plan. Visit www.rwd.org to view the full plan. ### About Rowland Water District Rowland Water District was formed 70 years ago to provide water service to 200 ranchers and farmers in a rural, agricultural community. Over the years, the District has evolved to meet the changing needs of a dynamic and rapidly growing customer base. Rowland Water currently delivers 14 million gallons of safe drinking water to about 55,000 people every day. The District maintains 150 miles of potable water pipeline and 25 miles of recycled water pipeline to serve 13,800 customer connections across 17.2 square miles in southeast Los Angeles County, including portions of Rowland Heights, Hacienda Heights, La Puente, and the cities of Industry and West Covina.
